Will it fit my machine?
Prior to processing any orders, we thoroughly verify compatibility with all machine attachments. We will contact you directly to gather any necessary information for this purpose.
If you wish to confirm compatibility before placing your order, please contact our team here, and we will gladly ensure everything fits perfectly.
Where is it made?
Maxx Attachments produces all their attachments internally at their facility in, Maize, KS
What is the Warranty Policy?
Call for warranty
What is the Return Policy?
Return Eligibility
• Timeframe: Returns are accepted within 30 days of delivery for unused, undamaged products.
• Condition: Items must be in new, resalable condition with all parts, manuals, and packaging intact. Used or
installed products are ineligible unless defective (see Warranty).
• Custom Products: Specialty or custom-made items (e.g., non-standard Tree Shears) are non-returnable unless
defective. Contact us for clarification.
Return Process
1. Request Approval: Contact us within 30 days of delivery at 251-252-5682 EXT 1 or sales@support@forestryprosupply.com to
request a Return Merchandise Authorization (RMA) number.
2. Provide Details: Include your order number, reason for return (e.g., “wrong item”), and photos if applicable.
3. Ship It Back: Once approved, return the item to Maize Corporation, 5820 N 119th St, Maize, KS 67101. Include the
RMA number on the package. Unauthorized returns will be rejected.
4. Shipping Costs: You’re responsible for return shipping unless the return is due to our error (e.g., wrong item
shipped) or a defect covered by warranty.
Refund Process
• Inspection: We’ll inspect returned items within 5 business days of receipt.
• Refund Amount:
o Full refund (excluding original shipping costs) for eligible returns in new condition.
o Partial refund (less a 10% restocking fee) if packaging is missing or damaged but the item is unused.
o No refund for used, installed, or custom items unless defective.
• Payment Method: Method: Refunds are issued to your original payment method within 10 business days of approval.
Credits from warranty claims follow the Warranty Policy.
Exceptions
• Damaged Shipments: Report damage upon delivery with photos. We’ll coordinate with the carrier for a
replacement or refund.
• Incorrect Items: If we shipped the wrong product, we’ll cover return shipping and send the correct item at no cost.
• Cancellations: Orders can be canceled before shipping for a full refund. Contact us ASAP—once shipped, standard
return rules apply.
Important Notes
• Non-Refundable Costs: Original shipping fees, expedited shipping charges, and return shipping (unless we’re at
fault) are not refunded.
• Proof of Purchase: Keep your order confirmation or receipt for reference.
What is the shipping policy?
Shipping Methods and Timing
• Carriers: We ship via trusted carriers like UPS, FedEx, or freight services (e.g., R+L Carriers for larger items),
depending on product size and destination.
• Processing Time: Orders are processed within 1-3 business days from receipt, excluding weekends and holidays.
Custom or specialty products may require additional lead time—processing time begins after quoted lead time, as
specified in your order confirmation.
• Delivery Time:
o Standard shipping: 3-7 business days within the contiguous U.S.
o Expedited shipping: 1-3 business days (additional fees apply).
o Freight shipping (e.g., for Tree Shears or Bunksweeps): 3-10 business days, depending on location.
• Shipping Confirmation: If you’d like shipping confirmation, we’ll send a tracking number via email once your order
ships.
Shipping Costs
• Standard Rates: Calculated at placement of order based on weight, dimensions, and destination.
• Expedited Shipping: Available at an additional cost—request on order.
• Freight Shipping: Quoted separately for large items. Contact us at 251-252-5682 or
support@forestryprosuply.com for a quote.
• International Shipping: Available to select countries. Customs fees, duties, and taxes are the buyer’s responsibility
and not included in shipping costs.
Shipping Locations
• Origin: All orders ship from our warehouse at 5820 N 119th St, Maize, KS 67101
• Destinations: We ship to all 50 U.S. states and select international locations. PO Boxes and APO/FPO addresses
may require special arrangements—contact us first.
Important Notes
• Accuracy: Double-check your shipping address at placement of order. We’re not responsible for delays or losses
due to incorrect addresses.
• Inspection: Check your shipment upon arrival. Report damage upon delivery to qualify for replacement or refund
(see Return/Refund Policy).
• Delays: We’re not liable for delays caused by weather, carrier issues, or other events beyond our control, but we’ll
work with you to resolve problems.
Product Warranty
What’s Covered
We warrant that our products will be free from defects in materials and workmanship under normal use. If a defect is
confirmed after inspection or review of your claim (including photos), we’ll repair or replace the affected parts at our
discretion. Here’s the coverage:
• Standard Products (e.g., Tree Shears, Tree Saws, Bunksweeps):
o Structural components: 12 months
o Moving parts (e.g., hydraulic cylinders, pivot pins, bearings): 6 months
o Hydraulic components (e.g., motors, fittings): 6 months
• Specialty/Custom Products: Contact us for specific warranty terms, as these may differ.
• Replacement Parts: Covered for the remaining original warranty period or 30 days from receipt if the original
warranty has expired.
What’s Not Covered
This warranty doesn’t apply to:
• Damage from misuse, neglect, accidents, or lack of regular maintenance.
• Products stored improperly for extended periods before use (coverage at our discretion).
• Parts not made by Maxx (e.g., third-party components) beyond their manufacturer’s warranty.
• Wear items (e.g., blades, wear pads) unless defective from the start.
• Products modified or repaired without our approval.
How to Make a Claim
1. Contact Us First: Reach out within 30 days of noticing a potential defect. Use our Warranty Claim Form (available
at www.maxxattachments.com/policy) and email us at sales@maxxattachments.com or call us at 1-316-722-8710.
2. Provide Details: Include the serial number, purchase date, hours used, and photos of the issue.
3. Get Approval: We’ll review your claim and authorize any repairs or returns within 10 business days of receiving all
required info. Unauthorized work or returns won’t be reimbursed.
4. Resolution: If approved, we’ll repair or replace the defective part at no cost to you.
Our Commitment
• Fast Support: We’ll process claims within 10 business days of receiving complete documentation.
• Credit Flexibility: Approved warranty credits can be applied to any Maxx purchase. If unused within 12 months,
request a refund—we’ll send payment promptly.
• Goodwill Option: In special cases, we may offer goodwill credits (for future purchases only) to keep you moving.
Important Notes
• Your Remedy: Repair or replacement is our sole obligation under this warranty. We don’t cover extras like
shipping, downtime, or labor beyond pre-approved claims.
• No Other Promises: This warranty replaces all other guarantees, including implied ones like merchantability or
fitness for a specific purpose, unless stated here.
• Legal Stuff: This agreement follows Kansas law. Notices must be in writing and sent to Maize Corporation, 5820 N
119th St, Maize, KS 67101.